Digital Transformation in Healthcare: Lessons from the Field

When you move mission-critical clinical data across borders, technology is only half the story. The other half is trust, workflow fit, and governance.

The Challenge
- Highly regulated data (GDPR) with zero tolerance for loss or downtime
- Heterogeneous legacy systems and fragmented data ownership
- Clinical staff under time pressure and skeptical of change

What Worked
1. **Stakeholder workshops** to map real workflows before writing code.
2. **Phased cutovers** with parallel runs and rollback plans.
3. **Auditability by default** with clear logs and access trails.
4. **Test data parity** checks before, during, and after migration.
5. **On-site champions** who could translate clinical needs into actionable tickets.

Outcomes
- Successful large-scale migration in France and Belgium
- Standardized templates and automation to reduce manual entry
- A roadmap for continuous improvements beyond go-live